Help

Help

How can we help?

Our customer service team is here to serve you. Call, email or visit us — we value your business and want to make every order easy.

Contact us See all FAQs

Talk to us

Bahamas

+1 242 351 7623

Customer service in The Bahamas.

USA

+1 954 333 8542

Customer service from the USA.

Freeport store

+1 242 688 3336

Our Freeport store on Queen’s Highway.

Email

customerservice@russmillsafety.com

Email our Customer Service Desk.

Contact form

Send us a message

Use our contact form and we’ll get back to you.
Open the contact form

Visit our Freeport store

Come in, see the gear and talk to our team in person.

Store

Russmill Safety, Freeport

A1 Queen’s Highway, Suite 2–3
Freeport, Grand Bahama F42190
The Bahamas

Next to Subway on Queen’s Highway.

Store: +1 242 688 3336

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Fulfilment

USA warehouse

1526 NW 23rd Avenue
Fort Lauderdale, FL 33311

Our USA warehouse handles fulfilment and consolidation of orders. It is not a walk-in showroom.

USA customer service: +1 954 333 8542

Find what you need

FAQs →Answers on orders, shipping, lead-times and more.Contact Us →Send our team a message.Customer Service →Phone numbers, store address and directions.Accepted Payments →Cards, PayPal, Apple Pay and wire transfers.Refund Policy →Returns and refunds.Bespoke Services →Your logo on hundreds of items.Volume Purchasing →Outfit your workforce and save.Request a Quote →Tell us what you need.The Safety Standard →Safety guides for Bahamian workplaces.Shop →Browse the catalogue.

Popular questions

Quick summaries from our FAQs and payments page. See the full pages for details.

When will my order ship?

Orders placed before 10am EST, Monday to Friday, are shipped the same day. Orders placed on the weekend are processed and shipped out on the next business day.

Do I need an account to order?

Yes. We require your contact details so we can give you updates on your order and make sure it is delivered on time.

Where do you ship?

We ship within the Caribbean, Latin America and North America only, to: Anguilla, Aruba, The Bahamas, Barbados, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, Colombia, Curaçao, Dominica, Dominican Republic, Grenada, Guyana, Haiti, Jamaica, Mexico, Montserrat, Panama, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States of America, U.S. Virgin Islands.

How can I pay?

We support more than 80 currencies. We accept Visa, MasterCard, Maestro, Discover, American Express, PayPal and Apple Pay, as well as wire transfers. For wire transfer details, please call or email our Customer Service Desk. Accepted payments

What is your refund policy?

Please see our Refund Policy for full details.

Still need help?

Our customer service team is ready to help with your order, a quote or finding the right gear.

Bahamas +1 242 351 7623 | USA +1 954 333 8542 | Freeport store +1 242 688 3336
Email customerservice@russmillsafety.com

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Contact Russmill Safety

Bahamas customer service

+1 242 351 7623

USA customer service

+1 954 333 8542

Email our team

customerservice@russmillsafety.com

USA fulfilment & consolidation

1526 NW 23rd Avenue, Fort Lauderdale, FL 33311
Warehouse only. Not a walk-in showroom.