Shipping policy
Last updated: 9 November 2026
Who we are and where orders ship from
Russmill Safety operates russmillsafety.com and supplies industrial, marine, and personal safety products to business and individual customers.
Our official store is at A1 Queen’s Highway, Suite 2–3, Freeport, Grand Bahama F42190, The Bahamas.
Orders may ship from Freeport or from our USA warehouse at 1526 NW 23rd Avenue, Fort Lauderdale, FL 33311, United States, depending on stock, the product, and the destination. The USA warehouse is a fulfilment and consolidation facility, not a walk-in showroom, and is not a customer pickup point.
Shipping from one location or the other does not by itself mean an order is free of customs charges.
All website prices and shipping charges are in United States dollars (USD).
Destinations
We deliver to eligible addresses in Grand Bahama, elsewhere in The Bahamas, the United States, and selected international destinations, subject to the products in the order and a suitable service being available at checkout.
Enter the full delivery address at checkout to see the options for your items. If no suitable option appears, contact customerservice@russmillsafety.com or sales@russmillsafety.com before paying. A country appearing in a shipping list does not guarantee that every product can be shipped there.
Shipping charges
Available services and their charges are shown at checkout before you pay. Charges depend on the destination, the products in the order, and the service you choose. Some services use a live carrier quote from DHL Express, UPS, or USPS.
The Bahamas
Free delivery — Freeport, Grand Bahama (within city limits): $0.00
These rates are configured for every delivery address in The Bahamas:
| Service | Rate (USD) |
|---|---|
| Standard (3–5 days) | $9.00 |
| Expedited (2–3 days) | $18.75 |
| Airfreight (1–2 days) | $60.00 |
| Pallet | $245.00 |
| DHL Express Worldwide | Calculated at checkout |
| UPS (Next Day Air Saver, Next Day Air, Worldwide Expedited, Worldwide Express Plus, Worldwide Express, Worldwide Saver, and Standard) | Calculated at checkout |
Delivery times are in business days from dispatch, not from the moment the order is placed.
United States and Canada
- UPS, USPS, and DHL Express: live rates calculated at checkout from the delivery address and the weight of the order.
- Special Ground Transport: $325.00.
- Some oversized items ship only from the USA warehouse to California, Nevada, Oregon, and Utah, by Standard (5–7 days) at $350.00. Checkout will show this when it applies.
- Some items stocked at the USA warehouse ship only to US addresses. Checkout will show when an item cannot be shipped to your address.
International
- Pacific Basin (Australia, Cambodia, China, Fiji, Hong Kong, Indonesia, Japan, Malaysia, Myanmar, New Zealand, Papua New Guinea, Philippines, Singapore, Solomon Islands, South Korea, Taiwan, and Thailand): DHL Express and UPS live rates, plus a 2% handling fee.
- All other countries: DHL Express, UPS, and USPS live rates calculated at checkout.
In-store pickup
Where pickup is offered for your order at checkout, you may collect from our Freeport store at A1 Queen’s Highway, Suite 2–3, Freeport, Grand Bahama F42190, The Bahamas. Wait for confirmation that the order is ready before travelling.
The USA warehouse is not available for customer pickup.
Order processing
We check stock, payment, and any shipping or regulatory information needed before an order is dispatched. Processing time is separate from carrier transit time.
Special-order, customised, out-of-stock, oversized, and restricted items may take longer. We will contact you with an estimated date.
Hazardous and restricted products
Some industrial and marine safety products need special handling or cannot travel by ordinary parcel or air service. These can include hazardous chemicals, flammable liquids or gases, compressed-gas products, and marine pyrotechnics or distress signals.
Checkout currently adds a $50.00 hazardous-materials handling fee to the carrier rate for items on the hazmat shipping profile. Those items are set to ship to the United States (DHL Express, UPS, or USPS) and to The Bahamas, Canada, Jamaica, and the Turks and Caicos Islands (DHL Express). They cannot be checked out to other destinations.
Do not return hazardous goods through ordinary post or a regular parcel service without asking us for safe instructions first.
Customs, duties, and VAT
Goods that cross a border may attract customs duty, VAT or other destination taxes, brokerage, clearance, storage, or other lawful import charges. These depend on where the order ships from, where it is going, and the goods themselves. They are not necessarily included in the shipping charge shown at checkout.
For international orders, import duties, taxes, and brokerage fees are set by the destination country and are paid by the customer unless we have agreed otherwise in writing.
We will not promise duty-free entry, misdescribe goods, undervalue an invoice, or mark a commercial purchase as a gift.
Tracking, delays, damage, and wrong addresses
When your order ships, we will email a tracking number where the carrier provides one.
Weather, hurricanes, port or airport disruption, customs inspection, and carrier delays can affect delivery. We will take reasonable steps to keep you informed.
Please check your delivery as soon as you can. If an order arrives damaged, an item is missing, or the goods are incorrect, contact customerservice@russmillsafety.com with your order number, tracking details, a description of the problem, and photos where it is safe to take them.
Please check the shipping address before you place the order. Tell us promptly if a correction is needed. An address may not be changeable once an order has been dispatched. You are not responsible for extra costs caused by our error.
Returns
Items can be returned under our Refund Policy. That page currently allows returns within 30 days. Return shipping is paid by the customer except where the law requires otherwise, or where we sent the wrong or defective goods.
Questions
Customer service: customerservice@russmillsafety.com
Sales, quotes, and team orders: sales@russmillsafety.com
Bahamas customer service: +1 242 351 7623
USA customer service: +1 954 333 8542
Freeport store: +1 242 688 3336
This Shipping Policy does not take away rights you have under the Consumer Protection Act, 2023, the Sale of Goods Act, or other applicable Bahamian law.
