Perguntas frequentes

Orders placed before 10 a.m. Eastern, Monday through Friday, ship the same day. Orders placed on the weekend are processed and shipped on the next business day.

No. We need your contact details so we can send you updates on your order and help make sure it arrives on time.

We ship to the Caribbean, Latin America and North America only. Here is the full list:

• Anguilla
• Aruba
• The Bahamas
• Barbados
• Belize
• Bermuda
• Brazil
• British Virgin Islands
• Canada
• Cayman Islands
• Colombia
• Curaçao
• Dominica
• Dominican Republic
• Grenada
• Guyana
• Haiti
• Jamaica
• Mexico
• Montserrat
• Panama
• Puerto Rico
• Saint Kitts and Nevis
• Saint Lucia
• Saint Vincent and Grenadines
• Sint Maarten
• Trinidad and Tobago
• Turks and Caicos Islands
• United States of America
• U.S. Virgin Islands

Yes. Special orders are handled by our Bespoke and Volume Purchasing Services department. See Bespoke Services and Volume Purchasing.

Lead time is typically 2 to 6 weeks for most special-order items. Check the product details for any special-order note. This applies only to some products; items that are not special order are usually in stock.

It depends on the quantity ordered and the type of customization. For example, 120 non-stocked coveralls that only need a logo added typically take 3 to 4 weeks, depending on the season — summer is our busy season. If we stock that coverall, the order can be ready to ship in less than 10 working days.

For embroidery or screen print of your logo, see Bespoke Services. To outfit a workforce at volume pricing, see Volume Purchasing. You can also request a quote or contact us.

We accept Visa, Mastercard, Maestro, Discover, American Express, Diners Club, JCB, PayPal, Apple Pay and Google Pay, as well as wire transfers. We support more than 80 currencies. For wire transfer details, please call or email Customer Service. See Accepted Payments.

In brief, from our Refund Policy:

• Returns are accepted within 30 days of purchase.
• Items must be unused, in the condition you received them and in the original packaging, with a receipt or proof of purchase.
• Some items can’t be returned, including opened JOTRON, Paineswessex and Keteca Water Works products, publications, books and marine charts, sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software and some health and personal care items.
• Sale items can’t be refunded, and we only exchange items that are defective or damaged.
• You pay the cost of return shipping, which is non-refundable.
• Approved refunds are credited to your original payment method within 7 business days.

Please read the full Refund Policy for all conditions and return instructions.

Call Bahamas customer service at +1 242 351 7623, USA customer service at +1 954 333 8542, or our Freeport store at +1 242 688 3336. Email customerservice@russmillsafety.com, or use our contact form. See Customer Service for more.

Yes. Our store is at A1 Queen’s Highway, Suite 2–3, Freeport, Grand Bahama F42190, The Bahamas, next to Subway. Get directions with Google Maps or Apple Maps.

Our USA warehouse at 1526 NW 23rd Avenue, Fort Lauderdale, FL 33311 handles order fulfilment and consolidation. It is not a walk-in showroom. Our USA number, +1 954 333 8542, is for customer service.

Visit our Help page for contact details, quick links and popular questions.